Main Help Page

# Unable to Connect to the Internet

## Broadband or Other ISP Locations

If you are unable to connect using a broadband or other ISP location, please try the following possible solutions:

- If you connect through a LAN or home network, verify that your router is configured properly.
- Ensure that your cable or DSL modem is plugged in and turned on.
- Try resetting your cable or DSL modem.
- If you are using the Mac firewall, verify that it is not interfering with your connection by disabling it.
- If you are using a DSL modem, check your modem connection. Make sure you are receiving dial tone, and that your line is properly connected to the phone jack in the wall and to your PC or external modem.
- Check your modem script.
- Verify with your Internet Service Provider that there is no interruption in service.
- Restart your computer.
- Reinstall AOL Desktop for Mac.

## Dial-up Locations

If you are unable to connect using a dial-up location, please try the following possible solutions:

- Check your modem connection. Make sure you are receiving dial tone, and that your line is properly connected to the phone jack in the wall and to your PC or external modem.
- Ensure that your modem is plugged in and turned on.
- Check your modem script.
- Reset your modem.
- Select different access phone numbers for your dial-up location.
- Restart your computer.

For more information, see:

Resetting Your Modem

Disabling the Mac Firewall

Checking Modem Connection

Checking Modem Script

Adding Access Phone Numbers to a Location

Restarting Your Computer