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# Resetting Your Modem

## If you are using a modem connected to a telephone line

1. Verify that your modem is connected properly.
2. If your modem is internal, shut down your computer as you normally would, wait a few seconds, and turn it back on.
3. If your modem is external, turn it off for a few seconds and then back on.
4. If your modem is a DSL modem:
   - Make sure that your phone line has been enabled for DSL.
   - Make sure that the DSL-enabled phone line is plugged into the DSL modem.
   - Make sure your DSL modem is turned on.
   - Make sure that you have not connected a DSL line filter to the phone input on the DSL modem.
   - Make sure that the cable is connected from your computer to the DSL modem.
   - Turn your modem off for a few seconds and then back on.

## If you are using a cable modem

1. Make sure that the coaxial (round) cable line is plugged into the cable modem.
2. Make sure your cable modem is turned on.
3. Make sure that the cable is connected from your computer to the cable modem.
4. Turn your modem off for a few seconds and then back on.

For more information, see:

Checking Modem Connection

Unable to Connect to the Internet