Main Help Page

# Fixing Your Connection

If you receive a fixing your connection message, AOL Desktop for Mac was unable to complete your connection to the Internet. Ensure that you have selected the correct dialing options, then click Try Again. The following possible solutions may also help you resolve the problem:

- Verify that you have selected the correct type of connection.
- Verify that you have selected your modem as the device to be used for the dial-up location that you are using to connect.
- Be sure to be using the correct modem script.
- Ensure that you have selected the dial a number to reach an outside line option, if required.
- If you have call-waiting, be sure to select that option.
- Check your call-waiting. Ensure that there is a dial tone. Also, make sure that your line is connected properly to the phone jack in the wall as well as your PC or external modem.
- Make sure that your modem is plugged in and turned on.
- Reset your modem.
- Close AOL Desktop for Mac and restart it.
- Restart your computer.
- Reinstall AOL Desktop for Mac.

For more information, see:

Checking Modem Connection

Restarting Your Computer