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# AOL Desktop for Mac Was Unable to Initialize Your Modem

If you receive a message which says that the AOL Desktop for Mac was unable to initialize your modem, please try the following solutions:

- Check your modem connection. Ensure that there is a dial tone, and that your line is properly connected to the phone jack in the wall and to your PC or external modem.
- Ensure that your modem is plugged on turned on.
- Reset your modem.

For more information, see:

Checking Modem Script