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# The Modem Was Unable to Establish a Connection

If you receive a message that the modem was unable to establish a connection, please try the following solutions:

- Check your modem connection. Ensure that there is a dial tone, and that your line is properly connected to your phone jack in the wall as well as your PC or external modem.
- Ensure that your modem is plugged in and turned on.
- Check your modem script.
- Reset your modem.
- Select different access phone numbers for your dial-up location.
- Restart your computer.
- Reinstall AOL Desktop for Mac.

For more information, see:

Adding Access Phone Numbers to a Location