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# Unable to Complete the Connection to the AOL Service

If you receive a message which says that the AOL Desktop for Mac software was unable to complete the connection to the AOL service, please verify that you have entered the screen name and password correctly. If you are still unable to connect, please try the following possible solutions:

- Check your modem connection. Ensure that there is a dial tone, and that your line is properly connected to the phone jack in the wall and to your PC or external modem.
- Ensure that your modem is plugged on turned on.
- Check your modem script.
- Reset your modem.
- If you connect through a LAN or home network, verify that your router is configured properly.
- If you are using the Mac firewall, verify that there is no interfering with your connection by disabling it.
- Select different access phone numbers for your dial-up location.
- Restart your computer.
- Reinstall AOL Desktop for Mac.

For more information, see:

About the AOL Desktop for Mac Sign On Screen